My family and I started Decker’s Carpet Cleaning in April of 2011. Our Kingwood based business started with and continues to operate with the mission of helping our neighbors improve and maintain their homes and workplaces, so they can live a healthier and more comfortable life. We strive to excel in service, deliver over the top results, create enthusiastic fans, and maintain our values and ethics.
We offer carpet cleaning and repair, area rug cleaning and repair, tile cleaning, grout re-coloring and repair, upholstery cleaning and repair, stone floor and countertop cleaning and polishing, shower cleaning, strip and wax service, wood and vinyl floor cleaning, deodorization, pet odor remediation, and emergency water extraction and damage mitigation.
How did you decide to get involved in this line of work? How did the business get started?
We have always been dog and cat lovers and we understood the need for regular floor and furniture cleaning but had too many bad experiences with in-home service providers. We also fought with those rental machines once or twice a year and felt there must be a better way.
I worked for a carpet cleaner in the Northwest Indiana Region in the 1990’s and learned a lot of the ins and outs of basic carpet cleaning. The carpet cleaning method was primitive and left carpets soaking wet and full of soap, but we worked on mansions and section 8 rentals, so I saw a wide variety of carpet situations.
After cleaning carpets for a few years, I went on to manage big box bookstores for 17 years. I worked in the Chicago, Dayton and L.A. area, as well as managing a few stores here in Houston. Over my career I became a Field Training Store Manager and managed over a dozen different stores, ranging in volume from $2.5 million to $11 million. I’ve had breakfast meetings with Jack Welch and dinner with Jim Collins, sold books to handfuls of Hollywood celebrities. I became an operations and loss prevention expert and learned to manage teams from a dozen booksellers to well over 100. During my retail career, I honed my service skills as well as learned to operate a business under varied economic climates and regions.
