- Leveraged deep shopper understanding to reshape the robotic vacuum expertise
- Achieved highest-ever SharkClean app Apple Store ranking of 4.eight stars
- SharkClean app turns into heart of customer-brand relationship for brand new options and providers
NEEDHAM, Mass., Could 20, 2022 /PRNewswire/ — SharkNinja, an innovation chief within the shopper floorcare and small kitchen equipment trade, lately revamped its SharkClean robotic vacuum companion app and achieved its highest Apple App Store ranking but of 4.eight stars. Going ahead, the SharkClean app will function the middle for the robotic vacuum customer-brand relationship, launch new options and drive buyer satisfaction. SharkNinja is a part of JS World Life-style Firm Restricted (Hong Kong: 1691), a world-leading producer of small family home equipment.
SharkNinja launched the brand new SharkClean, its most superior and user-friendly robotic vacuum app so far, to coincide with the launch of Shark’s smartest robotic vacuum but, the Shark® AI Robotic Self-Empty XL. The redesigned app options vital upgrades to the shopper expertise, together with the power to schedule whole-home cleans, goal particular rooms or high-traffic zones, and goal spots for rapid cleansing. Now, by activating the brand new UltraClean within the app, the robotic vacuum can intelligently journey to focused areas and with elevated suction energy, clear in a number of instructions for a extra thorough deep-clean. UltraClean presents elevated efficiency resembling 30% extra pet hair pick-up with no hair[1] wrap and 30% higher carpet cleansing[2]. The brand new UltraClean was completely examined in-house and with customers, leading to a seamless person expertise and precision management of Shark’s superior AI-enabled robotic vacuums.
|
[1] Ends in UltraClean versus The Shark RV1100AE |
|
[2] Outcomes versus the Shark RV2502AE single move protection, examined with sand on degree loop |
The brand new flagship SharkClean app was developed in partnership with ustwo, the award-winning digital product studio and B Corp. The SharkNinja crew labored with ustwo to combine new product expertise and options into the app, to rework the shopper relationship with their robotic vacuum. Based mostly on SharkNinja’s user-first method and person insights, the groups collaborated to revamp the SharkClean residence map format, permitting customers to work together and management their residence cleansing in a deeper and well-informed manner. The brand new app now encompasses a personalised and interactive residence cleansing map with zone and room differentiation, the power to determine high-traffic and spot-clean areas in addition to a enjoyable interface to thrill customers. Paired with significant buyer schooling, the brand new interactive map offers customers full management over the place, when, and the way they clear their houses.
For SharkNinja and JS World, this extremely rated app now acts as the middle of the customer-brand relationship and is one among many efforts that drive excessive model engagement and strengthen the omni-channel distribution mannequin. The SharkClean app now allows Shark to ship options and suggestions to drive gross sales, retain prospects, and advocate well timed product equipment or providers.
“The success of the overhauled SharkClean app is a testomony to the exhausting work of the SharkNinja and ustwo groups. For JS World, an organization constructed on sturdy product innovation and design, ustwo’s crew was a pure accomplice to rework the person expertise in our SharkClean app,” mentioned Mark Barrocas, international president of JS World, and president of SharkNinja. “The improved app is a part of SharkNinja’s dedication to wow customers by means of superior {hardware} and software program. The app will permit us to repeatedly attempt for shopper expertise enchancment,” mentioned Barrocas.
Within the newest model of the SharkClean app, JS World continues to look to the way forward for robotic vacuums and the way apps can remodel and elevate the house cleansing expertise. As the middle of the customer-brand relationship, the SharkClean app will permit JS World to launch new options resembling Extremely Mop, robotic vacuum auto-empty for moist and dry cleansing, or discover 3D mapping capabilities for extra custom-made cleansing controls. Going ahead, JS World will be capable to tailor the SharkClean app expertise to the wants of various markets and assist the Firm’s worldwide and product growth.
About JS World
JS World Life-style Firm Restricted (Hong Kong: 1691) is a world main producer of small family home equipment. It ranks fifth globally within the small family equipment trade and third amongst small family appliance-focused firms. It primarily operates three main manufacturers: Shark, Ninja and Joyoung. The Firm’s success is centered round its deep understanding of shopper wants, and is constructed on its sturdy product innovation and design functionality powered by a worldwide analysis and improvement platform, advertising and marketing strengths driving excessive model engagement, and an omni-channel distribution protection with excessive penetration.
About SharkNinja
SharkNinja is an innovation chief within the housewares trade and creator of the acquainted family manufacturers Shark and Ninja. SharkNinja gives the newest in easy-to-use modern expertise with a rising line of options that include Shark cleansing and residential care merchandise and Ninja kitchen home equipment. Merchandise are bought at main retailers and thru distributors world wide. Ninja and Shark are registered emblems of SharkNinja Working LLC. SharkNinja is a subsidiary of JS World Life-style Firm Restricted (Hong Kong: 1691) a frontrunner in small family equipment innovation.
Media
Edmond Lococo, Managing Director, ICR Inc.
Firm Contacts
Adam Quigley, VP of Finance at SharkNinja
Alicia Guo, Director of Investor Relations at JS World
Investor Relations
View authentic content material:https://www.prnewswire.com/news-releases/js-globals-sharkclean-app-redesign-receives-sharks-record-high-app-store-rating-301552088.html
SOURCE JS World Life-style
